If you have been searching and wondering for how to cancel order on Jumia, i want you to understand that you have landed on the right page. Meanwhile, you may have changed your mind about purchasing an item, it is not problm – you can always cancel your order according to Jumia website policy.
Cancelling your order can be done by contacting the customer service on the official Jumia site. You can cancel your order if it is in waiting to be shipped status. Please note that orders in shipped status cannot be canceled. Kindly reject delivery once you are contacted by our delivery agent.
However, Jumia is an online marketplace for electronics, and fashion among others targeting several African countries. The company is also a logistics service, which enables the shipment and delivery of packages from sellers to consumers, and a payment service, which facilitates transactions among participants active and Jumia’s platform in selected markets. It has partnered with more than 50,000 local African companies and individuals and is a direct competitor to Konga in Nigeria.
How To Cancel Your Order On Jumia
Bedlow are simple steps to cancel your order on jumia
1. From the list of Orders in your Jumia Account, Click See Details in front of the order you wish to cancel.
2. Click the Cancel Item button
3. Select the right quantity and cancellation reason from the drop-down list, and submit.
About Jumia return policy
n case you have already received your package and would like to return it back to the Jumia warehouse, the website has its own policy for that too. You have to complete a few steps to return your product back to the internet store: Log the request – there are actually two options for this step you can choose from.
The first option is going into your personal account on Jumia and creating the return request. The other one is to call customer care service (0-700-6000-000) or contact them on Jumia.com website to create the request. Pack the product – you have to package the product according to the special return conditions you can find on the website.
Along with the product, you also have to pack all the accessories that came with it, tags, and free gifts if you have received any. Return the product – in case you want to arrange a pickup, the customer service will contact you and arrange the best possible time. If you chose to drop it off at a specified drop off station, follow all the drop off instructions – it is free of charge.
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